why does this keep happening.
recurring invoices.
if the client has no email = draft
but sometimes the others becomes drafts too?? why
Check your older posts about the same subject (and their replies before you start a new topic with the same problem.
If you have steps to reproduce (on your local system of course, then maybe there are logical things to conclude.
Focus on the customers that do not have an email address. Maybe that’s the key to reproduce your problem.
hello
which other topics, none i have seen address the issue.
i did explain the steps to reproduce.
if a client does not have an email. it will make a draft??
my question is… is that normal… and can it work without an email?
also it does not explain why randomly the other working recurring invoice become drafts.
I am telling you right now that with the information you have given there is no way that your problem can be reproduced.
In order to reproduce your problem you need to tell the steps to recreate the problem:
I can’t make those steps for you.
We’re not going to make this a debate with “yes I did”, no you didn’t".
Now… I’m going to leave the topic with your problem open for a little while, but without steps to reproduce there is no way to help you.
you told me
“Check your older posts about the same subject (and their replies before you start a new topic with the same problem.”
i have…
i have also made other posts that have got no help or reply.
so ill explain again.
if recurring invoice is setup on a client without an email it will only make a recurring draft
Q. is this normal??
Q. do i need to use emails to have recurring invoices?
Q. can i use recurring invoice without an email.
also as pictured. randomly without changing or doing anything, the working recurring invoices will draft. then work again… why?
i hope that is more clear and someone can help.
thanks
if recurring invoice is setup on a client without an email it will only make a recurring draft
Q. is this normal??
Maybe, it depends on the reproduction of the problem.
So… as soon as you have the steps to reproduce I can take a look.
Q. do i need to use emails to have recurring invoices?
Most likely after you have the steps to reproduce, one of the troubleshooting steps would be to add an email address to that client that does not have an email address.
That way you can tell if the client without email address is causing your invoices to end up in draft mode
Q. can i use recurring invoice without an email.
All indications of your problem tell that you have to add an email address to the clients that you want to send recurring invoices to.
also as pictured. randomly without changing or doing anything, the working recurring invoices will draft. then work again… why?
As I told you before. Without the steps to reproduce your problem there is no way that you can be helped.
Even if you make a list of 5 clients that you want to send your recurring invoices to and client #3 has no email address, you have to figure out that number 4 has invoice with status draft.
You’ll never know unless you figure out your steps to reproduce your problem.
You don’t have to tell stories. You don’t have to explain things.
All you need to do is: how did you encounter this problem and how can you encounter your problem again.
What happens if you add an email address to all clients that you want to send emails to of recurring invoices? Do they get emailed?
What are the properties of the client that the email does not get sent to?
Can you reproduce your problem locally on your local system
Lots of things to figure out, it seems
i have explained multiple times how to reproduce, if you want something more you need to be more specific on what that is.
i have attached the image showing the issue.
my whole setup it testing this issue.
CLIENT: NOMAIL MAN = NO EMAIL
the other 2 clients have emails.
as already explained the 2 clients with email work ok 99% of the time. and then for some reason will draft. as pictured then work again.
the no mail will always draft…
no where have the developers stated if its normal to draft or if an email is needed for recurring invoices to work, so i dont know if im working with a fault or function.
but it does not explain why email clients will all of a sudden draft after working fine.
thanks
Fine.
For every client in your list fill their email address.
There’s no way we can reproduce your problem.
I’m considering it a user error that the invoices end up in draft mode
An example of reproduction steps is:
- make a list of 5 clients in an empty database
- fill email addresses except 1 client
- make recurring invoices for the clients
- send out the recurring emails
Figure out that after (client with no email address) the next invoice ends up in draft mode
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