so I have a latest version of invoiceplane which is v1.5.11
I am based in US and I sent an invoice to my customer in Canada, he used the guest link to pay the invoice, it was declined initially, but later after he talked to the bank, the transaction go through. He choose not to be a paypal member and just used cc info to pay the invoice. He does have a pending charge from his bank.
my invoiceplane shows that the invoice is paid, but there is no money in paypal, even there is no transaction showing in the paypal.
When I check the invoiceplane log file, I do see the entry.
if its paypal related, where exactly I can see that in paypal. in activity report in paypal I do not see anything like that.
its also a bug in invoiceplane as well, if the paypal return error message, the invoiceplane should not mark the invoice paid.
So I need to get the invoice reset first, I ask the client to keep checking on his pending charge on cc, once that drop, I will ask him to signup for a paypal account first and then attempt to make a payment using guest link.
can you please advise me how do i reset the invoice?
cancel the payment by going to view payments and delete would reset the invoice?