Auto logout need help

Support
1

hello,

i need help with my invoiceplane because it auto logout every time its realy anyoing. :frowning:

kind regards,

Ruben

2

What you’ve told us is too little information to be able to offer some assistance on how to solve this.

A clear description of your server environment, your network and browser, together with details of logs, configurations and any troubleshooting you may have done will assist others in offering suggestions.

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3

When i login and just click around after a well (like 1 minute doing nothing you need to relogin and that’s really annoying for me and my staff. I tried to set the session on “0” but that doesn’t work ether.

Can you help me please with this

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4

Login timeouts are managed by Codeigniter, which is the underlying framework.

You are able to at least log in which points to an unexpected session reset,

Step 1
First,look in the file ipconfig,php
and tell me if you find a value for SESS_EXPIRATION
SESS_EXPIRATION=999

If it is there, set it to a high value, for example
SESS_EXPIRATION=864000

Step 2 (if Step 1 does not help

Edit the file application/config/config.php

And look for the following line
$config['sess_time_to_update'] = 300;

Change it to some high value, or 0 if that does not work (Read the notes in the file)
$config['sess_time_to_update'] = 0;

NOTE:
Setting it to 0t, so only do this if you are comfortable with non-expiring sessions.

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5

It’s still not working :frowning: I don’t know what’s going on. Just tel me what kind of information you need?

6

Check your messagebox

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7

Seems like itt is an IP issue. While using mobile internet your IP changes (mob internet uses dynamic IP, Not Static IP). So changing
$config[‘sess_match_ip’] = env(‘SESS_MATCH_IP’, true) to False solved the problem.

1 Like
8

$config[‘sess_match_ip’] = env(‘SESS_MATCH_IP’, true)
This has worked for me. Thank you. You’re a life saver. @PS304