Office 365 failed to connect

Support
1

Hello there!

Right so… I have been trying to get this sorted for over a week. I have crawled over the InvoicePlane Community website, I have crawled over Microsoft and even had my Hosting provider’s support on the phone and still nothing.

Basically I am using GoDaddy and I’ve got Office 365 email which I bought from them (so not using the cpanel emails).

When I set up my SMTP on InvoicePlane email settings just like it’s been suggested on here I still get the famous PHPMailer error code that cannot connect to the SMTP server.

According to GoDaddy support, if I was using the Cpanel emails, there is a big chance of the outgoing mail ports to be blocked but using an Office 365 they said that it should work 100%.

Now the only thing I can think of that may lead onto this not to work is the fact that once I click save to save the SMTP settings on the InvoicePlane settings, the password field becomes empty. So when I send the email perhaps it can’t connect because there isn’t a password to authenticate the connection?

Any help will be appreciated.

Thank you in advance!

2

If you have access to your database, you can test your theory by running the following query

SELECT * FROM ip_settings WHERE setting_key like '%SMTP%' ;

If your support group cannot help you, you should really consider setting debug on the PHP Mailer to see the exact error message.

3

Thank you for the reply crafter.

Unfortunately I’m new to all of this. Will it be possible to have a step by step detail on how to do both of the recommendations above? My apologies in advance, I just have no idea on how to get it done.

I’d appreciate for any help.

Regards,

4

I posted a week ago about how to debug your email library :

https://community2.invoiceplane.com/t/topic/7183/6