Impossible to login


#1

Hello,

I’m running a fresh installation (1.5.9) that was managed by Scriptaculous, installed on a subfolder of my website.

When I try to log in and enter my credentials, I keep getting the login screen over and over again. I enabled advanced debugging in the log hoping to get a clue of what’s going but it keeps giving me the same message below without any clue about my problem.

I checked the database and everything matches. Passwords, usernames, etc. How can I solve this problem?

Thanks!

DEBUG - 2018-09-30 21:26:52 --> UTF-8 Support Enabled
DEBUG - 2018-09-30 21:26:52 --> Global POST, GET and COOKIE data sanitized
DEBUG - 2018-09-30 21:26:52 --> Sessions MX_Controller Initialized
DEBUG - 2018-09-30 21:26:52 --> Config file loaded: /var/www/clients/client1/web1/web/invoice/application/config/invoice_plane.php
DEBUG - 2018-09-30 21:26:52 --> Encryption: Auto-configured driver 'openssl'.
DEBUG - 2018-09-30 21:26:52 --> File loaded: /var/www/clients/client1/web1/web/invoice/application/modules/settings/models/Mdl_settings.php
DEBUG - 2018-09-30 21:26:52 --> File loaded: /var/www/clients/client1/web1/web/invoice/application/modules/settings/models/Mdl_versions.php
DEBUG - 2018-09-30 21:26:52 --> File loaded: /var/www/clients/client1/web1/web/invoice/application/controllers/../modules/layout/controllers/Layout.php
DEBUG - 2018-09-30 21:26:52 --> Layout MX_Controller Initialized
DEBUG - 2018-09-30 21:26:52 --> File loaded: /var/www/clients/client1/web1/web/invoice/application/modules/layout/views/alerts.php
DEBUG - 2018-09-30 21:26:52 --> File loaded: /var/www/clients/client1/web1/web/invoice/application/modules/sessions/views/session_login.php
DEBUG - 2018-09-30 21:26:52 --> Total execution time: 0.0401


#2

Have you searched your web server log files for any error message that could be related to your problem? If you haven’t, please, try log in again and check whether the log files record either a failure to access a web page or to load something, or a missing file, a lack of permission, etc. something that could give us a clue of what is going on.


#3

Hello and thank you for your reply. Absolutely nothing on PHP, Apache and MySQL logs. I ran out of ideas.

I thought it could be a browser issue but I tried with Chrome, Firefox and even old IE 11


#4

Did your setup run without problems? Can you try running the setup a 2nd time just in case?


#5

Setup ran without any issues. I actually think it’s the softaculous package somehow.

I literally re-installed my server, changed the OS from Debian to Ubuntu, PHP versions, etc. Pretty much from 0 and the same problem appeared.

I’ll try a manual installation instead. Will keep you posted.

Thanks very much so far.


#6

I also have similar problem - I wasn’t able to complete neither setup no login with latest Chrome. I completed setup and can login with good-ol IE though. I’m guessing Chrome blocks some cookies?
My IP runs on a ssl-enabled website, installed in non-root folder, i.e. I load it via https://mywebsite.com/ip_path/


#7

I also have similar problem - I wasn’t able to complete neither setup no login with latest Chrome.

What exactly do you mean? for instance, were you able to view the initial setup and/or login pages? did the setup stopped half way? in which step?

Also, did you check the web server log files at that point? did you find any error message related to your IP installation?

I completed setup and can login with good-ol IE though.

That would exclude a problem with your IP installation.

I’m guessing Chrome blocks some cookies?

If you suspect that Chrome is messing with IP cookies, you could follow the advise here to inspect whether IP cookies are available on Chrome and to compare them with the cookies available on IE.

Do you have any extension installed on Chrome that may block cookies?

My IP runs on a ssl-enabled website, installed in non-root folder, i.e. I load it via https://mywebsite.com/ip_path/

If correctly configured, none of these settings should cause the problems you have described.

As I wrote before, without more information there is not much we can do to find the cause of your problem.