Yesterday, I wanted to contribute a FAQ about how to install extra fonts in IP1, but I found that improving it is not as simple & straightforward as it could be: forking, downloading, editing, submitting a pull-request…
So today I searched for alternatives, but I liked none. Then I wondered how Discourse guys had solved that question, and found that they have a FAQ category in the forum site
(actually, it is a subcategory of the howto category, but that’s irrelevant here).
The more I think, the more I am convinced that this is the right answer:
- FAQ are questions, and questions are asked in this community forum.
- Users come to the forum site in search for answers, so placing curated answers here seems logical.
- While writing a question, Discourse suggest possibly related topics, a feature that may point users to an answer even before posting the question.
- Topics with useful questions and answers could be easily converted into a FAQ topic with little effort: copy & paste the relevant sections with an optional link to the originating topic.
- Referring a user to a FAQ topic would be as simple as writing “Read this:” and then pasting the topic url in the reply message, and it could be done by any community member.
But I may be biased, so what do you think?