I’ve discovered a bug regarding the download of PDF files from the guest url. When I generate a quote, the PDF that is emailed generates perfectly. But if the recipient visits the guest URL and attempts to download the PDF there, Invoice Plane throws the following error:
An Error Was Encountered
Unable to load the requested file: quote_templates/pdf/.php
I located a similar issue while searching here, [Solved] PDF download issue, but mbstring isn’t an issue on my server, I don’t believe. PHPINFO shows that it is enabled.
Could you check if the file /home/USERNAME/ar.DOMAINNAME.com/application/helpers/mpdf/ttfontdata/dejavuserifcondensed.mtx.php exists? If yes, are the file permissions correct? This could maybe lead to the problems.
Just to be sure - which version of InvoicePlane do you use?
Did you modify any file of the installation?
Please test this: set the setting “Default Public Template” to the empty value, save, then restore to “default”. Does it make any difference?