Dispute system for invoices

If a client decides they wish to dispute the invoice at current there is no method for marking invoices as disputed by client and what reason the client gave for disputing the invoice.

It would be handy if there was some way of handling this as well as reporting/tracking on the dashboard which invoices are in dispute and the reasons why that invoice is in dispute etc and who is handling it at our end to resolve it. It would also need some way of storing notes as the dispute is discussed with the client for the purposes of auditing at a later date. Disputed invoices can then be handled with by issuing either a full or partial credit against the invoice ie: if they’re only disputing one item it’d be a partial refund or they can be resolved by paying the invoices off as normal if the dispute was resolved in your favour rather than the clients.

[size=10]Last Update: 18.02.2016[/size]