Cannot create user on setup

joey · November 11, 2014, 11:11am

Hi, I have just installed the latest version and have gone through all the set up process have set and connected to database etc. When I get to create a user page and fill all the information in it simply reloads the page, I have checked the tables in PHP admin and it does not create user meta. any ideas? Thanks

Kovah · November 11, 2014, 1:36pm

Did you filled all fields? Maybe a problem with an error message that won’t be displayed correctly.

joey · November 11, 2014, 2:46pm

Yes all the fields are field in I am working on a subdomain does it make any difference?

The following errors are shown on the console when I click continue

Failed to load resource: the server responded with a status of 404 (Not Found) sub.mydomain.com/assets/default/js/libs/modernizr-2.8.2.js

Failed to load resource: the server responded with a status of 403 (Forbidden) sub.mydomain.com/setup/create_user

Kovah · November 11, 2014, 3:04pm

Uhm you should not get the first error, it was fixed with the latest release. Which version do you use?

joey · November 11, 2014, 3:07pm

I am using the latest version v1.1.0

Kovah · November 11, 2014, 3:15pm

Pretty weird.
Which systems do you use? Ubuntu, Cent, Windows? Do you have access to the server logs?

joey · November 11, 2014, 3:52pm

Yeah I can’t work it out I got rid of 404 by renaming the file and that seems to have cleared the errors but every time I click continue it just reloads the page I am running a Linux server and unfortunately I cannot access the logs.

joey · November 11, 2014, 3:53pm

Correction still getting the 403 error

Kovah · November 11, 2014, 3:54pm

Hmm… I can’t reproduce this error on my testing systems and I can’t imagine why the setup would throw an 403 error.

joey · November 11, 2014, 3:58pm

would it be because I am using a sub domain?

joey · November 11, 2014, 4:10pm

Or anyway of adding users manually?

Kovah · November 11, 2014, 4:26pm

No, a subdomain should not affect the application. But there’s no simple way to add a user manually because of the password.

joey · November 11, 2014, 5:32pm

Ok I will try a few options. Thanks

computermedic · February 9, 2015, 5:29am

This is reproducible using namecheap shared hosting:

create folder inside myurl.com named invoice
upload Version 1.1.2 into myurl.com/invoice
create empty database " invoice ", assign user/password with all priv. to database “invoice”.
change .htacces file in the root of myurl.com/invoice from " RewriteBase / " to “RewriteBase /invoice”.
hit the setup page with myurl.com/invoice/setup --> all checks pass, input database credentials, input username/e-mail/location info, press “done” (or the equivalent button, I forgot what it said).
You are taken to a 404 page on myurl.com. When trying to log back into myurl.com/invoice , you use the credentials given on the user creation page but it continuously refreshes the page. Not letting you login.

Note: Namecheap is a shared hosting plan and they have confirmed that the webserver meets the minimum requirements for InvoicePlane.

Kovah · February 9, 2015, 6:15am

Which Version do you use? The latest v1.1.2?
Just an idea: is the mcrypt library installed and activated in Namecheap?

computermedic · February 9, 2015, 6:27am

Yes, I copied and pasted the requirements to the rep and they confirmed.

Update: this is now working. What I had to do:

after the failed user setup in the last post, I had to: delete the database ( but I kept the user). re-create an empty database and assign that user to the database. All using Cpanel.
I went into /application/config/database.php and deleted the authentication details for the database and the hostname.
without modifying anything else from my previous post, I hit myurl.com/invoice/setup and went through the process again filling out all fields in the user creation (just putting “none” in the fields that were not needed).
Clicked submit and now I am looking at an InvoicePlane dashboard =)

Kovah · February 9, 2015, 8:42am

Pretty weird that it works with putting ‘none’ into not needed fields…
Could you please try to find out which MySQL server version Namecheap is running?

computermedic · February 9, 2015, 9:21pm

The MySQL Server Version is 5.5.34

computermedic · March 12, 2015, 3:38am

Now an issue that is being faced is unable to create another user, either admin or guest. I am being met with a 404 page. Here is the log snippet. Everything from the beginning to DEBUG - 2015-03-11 23:30:29 --> Total execution time: 0.0443 is for trying to create a guest user. Below that is when trying to create another admin.

DEBUG - 2015-03-11 23:30:29 --> Config Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Hooks Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Utf8 Class Initialized
DEBUG - 2015-03-11 23:30:29 --> UTF-8 Support Enabled
DEBUG - 2015-03-11 23:30:29 --> URI Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Router Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Output Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Security Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Input Class Initialized
DEBUG - 2015-03-11 23:30:29 --> XSS Filtering completed
DEBUG - 2015-03-11 23:30:29 --> XSS Filtering completed
DEBUG - 2015-03-11 23:30:29 --> XSS Filtering completed
DEBUG - 2015-03-11 23:30:29 --> XSS Filtering completed
DEBUG - 2015-03-11 23:30:29 --> XSS Filtering completed
DEBUG - 2015-03-11 23:30:29 --> XSS Filtering completed
DEBUG - 2015-03-11 23:30:29 --> XSS Filtering completed
DEBUG - 2015-03-11 23:30:29 --> XSS Filtering completed
DEBUG - 2015-03-11 23:30:29 --> XSS Filtering completed
DEBUG - 2015-03-11 23:30:29 --> XSS Filtering completed
DEBUG - 2015-03-11 23:30:29 --> XSS Filtering completed
DEBUG - 2015-03-11 23:30:29 --> XSS Filtering completed
DEBUG - 2015-03-11 23:30:29 --> XSS Filtering completed
DEBUG - 2015-03-11 23:30:29 --> XSS Filtering completed
DEBUG - 2015-03-11 23:30:29 --> Global POST and COOKIE data sanitized
DEBUG - 2015-03-11 23:30:29 --> Language Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Language Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Config Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Loader Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Controller Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Ajax MX_Controller Initialized
DEBUG - 2015-03-11 23:30:29 --> Config file loaded: application/config/invoice_plane.php
DEBUG - 2015-03-11 23:30:29 --> Session Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Helper loaded: string_helper
DEBUG - 2015-03-11 23:30:29 --> Session routines successfully run
DEBUG - 2015-03-11 23:30:29 --> Helper loaded: url_helper
DEBUG - 2015-03-11 23:30:29 --> Database Driver Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Helper loaded: form_helper
DEBUG - 2015-03-11 23:30:29 --> Form Validation Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Helper loaded: number_helper
DEBUG - 2015-03-11 23:30:29 --> Helper loaded: pager_helper
DEBUG - 2015-03-11 23:30:29 --> Helper loaded: invoice_helper
DEBUG - 2015-03-11 23:30:29 --> Helper loaded: date_helper
DEBUG - 2015-03-11 23:30:29 --> Helper loaded: redirect_helper
DEBUG - 2015-03-11 23:30:29 --> Model Class Initialized
DEBUG - 2015-03-11 23:30:29 --> File loaded: application/modules/settings/models/mdl_settings.php
DEBUG - 2015-03-11 23:30:29 --> Model Class Initialized
DEBUG - 2015-03-11 23:30:29 --> Language file loaded: language/english/ip_lang.php
DEBUG - 2015-03-11 23:30:29 --> Helper loaded: language_helper
DEBUG - 2015-03-11 23:30:29 --> File loaded: application/controllers/../modules/layout/controllers/layout.php
DEBUG - 2015-03-11 23:30:29 --> Layout MX_Controller Initialized
DEBUG - 2015-03-11 23:30:29 --> File loaded: application/modules/clients/models/mdl_clients.php
DEBUG - 2015-03-11 23:30:29 --> Model Class Initialized
DEBUG - 2015-03-11 23:30:29 --> File loaded: application/modules/users/views/partial_user_client_table.php
DEBUG - 2015-03-11 23:30:29 --> Final output sent to browser
DEBUG - 2015-03-11 23:30:29 --> Total execution time: 0.0443
DEBUG - 2015-03-11 23:33:59 --> Config Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Hooks Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Utf8 Class Initialized
DEBUG - 2015-03-11 23:33:59 --> UTF-8 Support Enabled
DEBUG - 2015-03-11 23:33:59 --> URI Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Router Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Output Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Security Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Input Class Initialized
DEBUG - 2015-03-11 23:33:59 --> XSS Filtering completed
DEBUG - 2015-03-11 23:33:59 --> XSS Filtering completed
DEBUG - 2015-03-11 23:33:59 --> XSS Filtering completed
DEBUG - 2015-03-11 23:33:59 --> XSS Filtering completed
DEBUG - 2015-03-11 23:33:59 --> XSS Filtering completed
DEBUG - 2015-03-11 23:33:59 --> XSS Filtering completed
DEBUG - 2015-03-11 23:33:59 --> XSS Filtering completed
DEBUG - 2015-03-11 23:33:59 --> XSS Filtering completed
DEBUG - 2015-03-11 23:33:59 --> XSS Filtering completed
DEBUG - 2015-03-11 23:33:59 --> XSS Filtering completed
DEBUG - 2015-03-11 23:33:59 --> XSS Filtering completed
DEBUG - 2015-03-11 23:33:59 --> XSS Filtering completed
DEBUG - 2015-03-11 23:33:59 --> XSS Filtering completed
DEBUG - 2015-03-11 23:33:59 --> Global POST and COOKIE data sanitized
DEBUG - 2015-03-11 23:33:59 --> Language Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Language Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Config Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Loader Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Controller Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Users MX_Controller Initialized
DEBUG - 2015-03-11 23:33:59 --> Config file loaded: application/config/invoice_plane.php
DEBUG - 2015-03-11 23:33:59 --> Session Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Helper loaded: string_helper
DEBUG - 2015-03-11 23:33:59 --> Session routines successfully run
DEBUG - 2015-03-11 23:33:59 --> Helper loaded: url_helper
DEBUG - 2015-03-11 23:33:59 --> Database Driver Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Helper loaded: form_helper
DEBUG - 2015-03-11 23:33:59 --> Form Validation Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Helper loaded: number_helper
DEBUG - 2015-03-11 23:33:59 --> Helper loaded: pager_helper
DEBUG - 2015-03-11 23:33:59 --> Helper loaded: invoice_helper
DEBUG - 2015-03-11 23:33:59 --> Helper loaded: date_helper
DEBUG - 2015-03-11 23:33:59 --> Helper loaded: redirect_helper
DEBUG - 2015-03-11 23:33:59 --> Model Class Initialized
DEBUG - 2015-03-11 23:33:59 --> File loaded: application/modules/settings/models/mdl_settings.php
DEBUG - 2015-03-11 23:33:59 --> Model Class Initialized
DEBUG - 2015-03-11 23:33:59 --> Language file loaded: language/english/ip_lang.php
DEBUG - 2015-03-11 23:33:59 --> Helper loaded: language_helper
DEBUG - 2015-03-11 23:33:59 --> File loaded: application/controllers/../modules/layout/controllers/layout.php
DEBUG - 2015-03-11 23:33:59 --> Layout MX_Controller Initialized
DEBUG - 2015-03-11 23:33:59 --> File loaded: application/modules/users/models/mdl_users.php
DEBUG - 2015-03-11 23:33:59 --> Model Class Initialized
DEBUG - 2015-03-11 23:33:59 --> File loaded: application/modules/users/models/mdl_user_clients.php
DEBUG - 2015-03-11 23:33:59 --> Model Class Initialized
DEBUG - 2015-03-11 23:33:59 --> File loaded: application/modules/clients/models/mdl_clients.php
DEBUG - 2015-03-11 23:33:59 --> Model Class Initialized
DEBUG - 2015-03-11 23:33:59 --> File loaded: application/modules/custom_fields/models/mdl_custom_fields.php
DEBUG - 2015-03-11 23:33:59 --> Model Class Initialized
DEBUG - 2015-03-11 23:33:59 --> File loaded: application/modules/users/views/partial_user_client_table.php
DEBUG - 2015-03-11 23:33:59 --> File loaded: application/modules/clients/views/jquery_client_lookup.php
DEBUG - 2015-03-11 23:33:59 --> File loaded: application/modules/users/views/modal_user_client.php
DEBUG - 2015-03-11 23:33:59 --> File loaded: application/modules/layout/views/header_buttons.php
DEBUG - 2015-03-11 23:33:59 --> File loaded: application/modules/layout/views/alerts.php
DEBUG - 2015-03-11 23:33:59 --> File loaded: application/modules/users/views/form.php
DEBUG - 2015-03-11 23:33:59 --> File loaded: application/modules/layout/views/layout.php
DEBUG - 2015-03-11 23:33:59 --> Final output sent to browser
DEBUG - 2015-03-11 23:33:59 --> Total execution time: 0.0511

smora · September 11, 2015, 3:03pm

I had a similar problem what i did is i created a user thru the database under ip_users then logged in normaly since i would only make the installation once…