The real cause is not in the url_helper.php line — that’s just where the error finally appeared.
Here’s how to explain it clearly:
What’s really happening
“Cannot modify header information – headers already sent by (output started at …)”
This means something already sent output to the browser (HTML, spaces, BOM, echo, var_dump, etc.) before PHP tried to send headers (e.g., redirect, cookie, session, etc.).
The real error is
Tell them to look at the first file and line mentioned in the parentheses.
For example:
(output started at /home/.../vendor/phpmailer/phpmailer/src/SMTP.php:329)
That’s the real origin of the problem — not the last file (url_helper.php).
The real error isn’t in url_helper.php — it’s in PHPMailer’s SMTP.php, line 329. That file started sending output (echo, print, or accidental whitespace) before the framework tried to send headers.
How to see the full error
-
Turn off error suppression:
error_reporting(E_ALL);
ini_set('display_errors', 1);
You can do that by turning on debug in ipconfig.php
This one:
ENABLE_DEBUG
to
ENABLE_DEBUG=true
``
2. **Check your log file directly** (not the truncated message):
tail -n 50 /path/to/application/logs/log-2025-11-02.php
3. **Use `ob_start();` early** in index.php to buffer output (for debugging only).
4. If they only paste partial lines, ask them to:
```bash
grep "Cannot modify header information" -A3 -B3 /home/.../logs/log-2025-11-02.php
That prints a few lines before and after the message.
The real problem
“The real problem isn’t in url_helper.php — check the first file and line in parentheses (SMTP.php:329). That’s where output started before headers were sent.”
application/modules/mailer/helpers/phpmailer_helper.php
$mail->isSMTP();
$mail->SMTPDebug = env_bool('ENABLE_DEBUG') ? 2 : 0;
$mail->Debugoutput = env_bool('ENABLE_DEBUG') ? 'echo' : 'error_log';
// Set the basic properties
$mail->Host = get_setting('smtp_server_address');
$mail->Port = get_setting('smtp_port');
// Is SMTP authentication required?
if (get_setting('smtp_authentication')) {
$mail->SMTPAuth = true;
$decoded = $CI->crypt->decode($CI->mdl_settings->get('smtp_password'));
$mail->Username = get_setting('smtp_username');
$mail->Password = $decoded;
}
$mail->SMTPDebug = env_bool('ENABLE_DEBUG') ? 2 : 0;
Set that to 3 instead of 2
$mail->Debugoutput = env_bool('ENABLE_DEBUG') ? 'echo' : 'error_log';
Set that to mail.log instead of “echo”