Hello Community,
Is it possible to disable PDF attachments for email correspondence, and if so, where can I configure this setting? Even if I do not select PDF in the email template, a PDF file is still attached. I would like to encourage customers to use the URL to view the invoice/quote so that I can see whether they have viewed the quote/invoice.
Cheers
Toorms
Did you turn on e-invoicing for this customer? Maybe that’s the culprit, that it sends PDF no matter what?
Where did you “turn off PDF” for the Invoice?
Which screen?
I need to see the web address, so i can follow what you did
Yep, e-invoice is enabled for this customer. May it’s possible to seperate the e-invoice file (xml) from the pdf file? Just a thought.
Part of the conditions of e-invoicing is to attach the XML to the PDF (embedding).
I thought there was a separate menu option to only download PDF. Not sure at this moment