Password reset not working

Support
1

Good day.
I recently lost all my passwords due to a hard drive crash and am now unable to reset the password.
When clicking the ‘I forgot my password’ button it directs to a ‘Password Reset - You will get an Email with a link to reset your password’ field.
An email is then sent to the email address, along with a reset link, however this link then simply redirects to the login page and the whole procedure starts from scratch.
I thought I might be able to change the password in the database, but that is a no go as it is encrypted.
I have looked for options in the forum, but have not found any that seem to give a positive outcome.
How to proceed?
Thanks for any assistance that can be provided.

2
  • Open phpMyAdmin
  • Go to the ip_users table
  • Find the user you want to reset the password for and click on Edit for that user
  • Fill password in plain text (don’t save yet)
  • To the left of the Edit box you’ll have a dropdown
  • Choose PASSWORD()

save the user and see if you can log in.

Hope it helps

3

Thanks for the suggestion.
Unfortunately it did not help. I tried a number of times, but just receive an “Email or Password incorrect.” message

4

Hard-code the password to ‘password’

Similar issue in version older than 1.6.2

Solved in 1.6.2:

1 Like
5

Thanks for the support.
Hard coding the password did the trick.

1 Like