Installation help Shared hosting (and SSL Problems)

Support
1

I am having trouble too. cannot get installation page running and tried 7.4 and 8.1.
I also get this error warning:

443:0 server certificate does NOT include an ID which matches the server name

2

Let’s fix your installation problems on shared hosting first…

Show the error messages that you get when you install on your shared host.

You can make a screenshot of your errors, but remove the part where it says your site url

3

I have no error message. The site only comes up as blank. When I check the log I get:

443:0 server certificate does NOT include an ID which matches the server name.

My url is a subdomain and I have entered this in the config file and not changed the htaccess file. I also noticed that the htaccess did not have a .htaccess so I renamed this (not sure it was the right thing to to do).

4

Work with your host on this.
We can’t debug blank pages.

I think something is wrong with the SSL certificate in your case

5

Hello,
I have managed to get somewhere where I am now getting another error message.

Error ID:

808457d5

Details:

Web application could not be started by the Phusion Passenger(R) application server.

Please read [the Passenger log file (search for the Error ID) to find the details of the error.

The log file has

AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Dotenv\Exception\InvalidFileException: Failed to parse dotenv file. Encountered an invalid name at [<?php exit('No direct script access allowed'); ?>]. in /var/www/vhosts//vendor/vlucas/phpdotenv/src/Parser/Parser.php:30\nStack trace:\n#0 /var/www/vhosts//vendor/graham-campbell/result-type/src/Error.php(119): Dotenv\Parser\Parser::Dotenv\Parser\{closure}()\n#1 /var/www/vhosts/vendor/vlucas/phpdotenv/src/Parser/Parser.php(31): GrahamCampbell\ResultType\Error->mapError()\n#2 /var/www/vhosts//vendor/vlucas/phpdotenv/src/Dotenv.php(222): Dotenv\Parser\Parser->parse()\n#3 /var/www/vhosts/(20): Dotenv\Dotenv->load()\n#4 {main}\n thrown in /var/www/vhosts//vendor/vlucas/php…’

I am running php version 8.1