Can't create a quote or invoice

Kovah · December 9, 2015, 2:21pm

There are no unsusual errors in the log file. Which Browser do you use and do you have any script blocking extensions enabled?

Kent_Chen · December 12, 2015, 6:29pm

Hi Kovah,

I am currently using the Google Chrome and Firefox browser. Both didn’t work but somehow when I tested it on Internet Explorer it worked. Not too sure if it is a coding error or is it the setup of my server. Hopefully we can find something that is causing this problem.

mr.bacan · January 4, 2016, 11:07pm

Hi, I’ve been facing the same issue. I can’t create an Invoice from a Quote, the create button doesn’t seem to work, I click on it and nothing happens. I’ve tested it in IE, FF, Chrome and Safari and no error occurs.

Using IP 1.4.4

Kovah · January 5, 2016, 6:43am

Please open the console of your browser. If there’s something wrong with that button the error should be logged there.

mr.bacan · January 5, 2016, 2:41pm

Hi Kovah, thanks for your response. I’ve copied the console’s error and here it is:

09:38:51.562 SyntaxError: JSON.parse: unexpected end of data at line 1 column 1 of the JSON data
<anonymous> jquery-1.11.2.min.js line 2 > eval:17
m.Callbacks/j() jquery-1.11.2.min.js:2
m.Callbacks/k.fireWith() jquery-1.11.2.min.js:2
x() jquery-1.11.2.min.js:4
.send/b() jquery-1.11.2.min.js:4
1 jquery-1.11.2.min.js line 2 > eval:17:36

Can you tell what it is?
Thanks again.

Kovah · January 5, 2016, 2:56pm

Well this is not too helpful.
Could you please take a look at the web server error logs and/or enable logs for InvoicePlane itself. (Help here: 403 or Stuck error)

mr.bacan · January 5, 2016, 4:05pm

Here’s the link http://hastebin.com/akuxecezar.coffee

Kovah · January 5, 2016, 4:11pm

What about the server itself? The logs does not contain any errors.

mr.bacan · January 5, 2016, 4:54pm

There are no errors reported on the server’s log.
The browser’s console error seems to be related to jQuery. Does the jQuery version has anything to do?

Kovah · January 5, 2016, 7:39pm

No, this has something to do with either the server or the browser.

mr.bacan · January 6, 2016, 7:46am

Here’s the Chrome console error:

Uncaught SyntaxError: Unexpected token <(anonymous function)
@ VM116:17j
@ jquery-1.11.2.min.js:2k.fireWith
@ jquery-1.11.2.min.js:2x
@ jquery-1.11.2.min.js:4b
@ jquery-1.11.2.min.js:4

On both, Firefox & Chrome it gives an error on the console.
IE and Safari and doing the same.

Here’s a link I found, I think it could be helpful.

Kovah · January 6, 2016, 8:45am

this means that the server responded with an error instead of any data.

mr.bacan · January 6, 2016, 10:22pm

Ok. Thanks for your help. Do you have any idea how can I check if there’s something wrong with the server? I don’t know where to start

Kovah · January 7, 2016, 9:10am

Change the file application/modules/invoices/views/modal_create_invoice.php at line 52 from

function (data) {
    var response = JSON.parse(data);
    if (response.success == '1') {
        // The validation was successful and invoice was created
        window.location = "<?php echo site_url('invoices/view'); ?>/" + response.invoice_id;
    }

to

function (data) {
    console.log(data);
    var response = JSON.parse(data);
    if (response.success == '1') {
        // The validation was successful and invoice was created
        window.location = "<?php echo site_url('invoices/view'); ?>/" + response.invoice_id;
    }

and then try again. This should display the full response of the server in your browser console.

mr.bacan · January 7, 2016, 6:33pm

Thanks Kovah, I did what you recommended and here’s Chrome response:

Uncaught SyntaxError: Unexpected end of input
(anonymous function) @ VM293:17
j @ jquery-1.11.2.min.js:2
k.fireWith @ jquery-1.11.2.min.js:2
x @ jquery-1.11.2.min.js:4
b @ jquery-1.11.2.min.js:4

The only difference is that now it doesn’t say “token” but “end of input”.

Thanks so much for the time you’re giving to this.

Kovah · January 7, 2016, 7:05pm

Arrr… What the hell…
Do you always do the same thing or do you created a quote first and then an invoice?
It’s pretty confusing that there are other errors each time you try…

mr.bacan · January 7, 2016, 8:47pm

I’ve always followed the same steps.

Create Quote
Inside Quote click on “Options -> Quote to Invoice”
On Modal Window I fill Date and Group (No PDF Password)
Click on “Send” button and nothing happens.

“Cancel” button closes the modal.

BPC · January 7, 2016, 9:15pm

I have the same problem with creating invoices or quotes.

Didn’t want to jump into someone’s support thread but Kovah since you have access to the /kovah/ installation on my server I thought it may help you troubleshoot this problem (if the problem on my server is the same as what’s being described above).

Kovah · January 7, 2016, 9:30pm

Okay I will take a look into this if possible.

SOAD1982 · January 30, 2016, 8:16am

Hi,

I’m having the same problem, I tried to create a invoice from a quote and I after I click Submit nothing happens. The weird this is that it does work If I had the language set to english I used it in spanish and it does not work. I did a fresh install with 1.4.4 and with a clean database it does work, if I restore my database the problem begin.

The webconsole shows this:

31http://172.16.0.141/quotes/ajax/quote_to_invoice Failed to load resource: the server responded with a status of 500 (Internal Server Error)
jquery-1.11.2.min.js:4 POST http://172.16.0.141/quotes/ajax/quote_to_invoice 500 (Internal Server Error)send @ jquery-1.11.2.min.js:4m.extend.ajax @ jquery-1.11.2.min.js:4m.(anonymous function) @ jquery-1.11.2.min.js:4(anonymous function) @ VM1759:8m.event.dispatch @ jquery-1.11.2.min.js:3r.handle @ jquery-1.11.2.min.js:3

I cannot find any error on apache.

Thanks!